TERMS OF SERVICE

Last Updated: October 28, 2025

These Terms of Service ("Terms") govern your use of the Eastbourne Quality Meats website, operated by Eastbourne Quality Meats ("we," "us," or "our"), and all services provided through the website, including the sale of meat and related food products.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

4. Products and Services

A. Perishable Goods and Freshness

Due to the nature of our products (quality meats), all items are highly perishable and require specific handling, storage, and consumption practices as detailed on the product packaging or our website.

B. Weights and Cuts

Product weights displayed are approximate. While we strive for accuracy, the final weight of hand-cut items may vary slightly. The billed amount will reflect the weight ordered, and any major deviation will be communicated. Cuts and appearance of meat may vary from the images shown.

C. Risk of Loss and Handling

The risk of loss for all purchased items passes to you upon delivery to the carrier or, in the case of local delivery, upon delivery to the address provided. You are responsible for ensuring prompt retrieval and proper cold storage of the products immediately upon delivery. We are not responsible for spoilage due to delay in retrieval or improper storage after delivery.

D. Pricing and Availability

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

5. Modifications to the Service and Prices

We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

6. Billing and Account Information Accuracy

We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

7. Shipping, Returns, and Refunds (Perishable Policy)

A. Shipping

We ship to addresses within [Specify Service Area, e.g., the United States, specific zip codes]. Delivery dates are estimates only and are not guaranteed.

B. Returns and Refunds for Perishable Goods

Due to the perishable nature of our products, we do not accept returns.

We only offer refunds or replacements under the following strict conditions:

1. The product was proven to be defective, spoiled, or damaged upon arrival (photographic evidence may be required immediately upon receipt).

2. The wrong item was delivered.

If you believe you qualify for a refund or replacement under these conditions, you must contact us at eastbournemeats@gmail.com within 4 hours of receiving your order, along with clear documentation (e.g., photos of the defect and packaging). Refunds will be processed within a certain amount of days.

8. Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

9. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind.

In no case shall Eastbourne Quality Meats, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

10. Indemnification

You agree to indemnify, defend and hold harmless Eastbourne Quality Meats and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

11. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

12. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

13. Contact Information

Questions about the Terms of Service should be sent to us at eastbournemeats@gmail.com or by mail at:

Eastbourne Quality Meats

7 rimu street eastbourne lower hutt