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🚚 Shipping & Delivery Policy

We take great pride in delivering our fresh, high-quality products—including our Gold Award-winning, in-store made Sausages and Black Pudding—straight to your door within the Wellington Region.

1. Order Processing & Cut-off Times

Detail	Information
Order Cut-off	11:00 AM. Orders received after this time begin processing on the next business day.
Processing Time	We aim to process and meticulously pack all fresh meat and deli orders within 3 business days (Monday – Friday, excluding public holidays).
Processing Example	An order placed at 2:00 PM on Monday starts Tuesday and will be shipped by the end of Thursday.

2. Packing for Freshness

All our perishable products are expertly packed to ensure they maintain a chilled and safe temperature during transit.

Premium Packaging: Your order is packed in custom insulated boxes with sufficient ice-gel packs to keep the contents fresh for the duration of the delivery window.
Customer Responsibility: We highly recommend refrigerating the goods immediately upon receipt.

3. Delivery Options & Costs

We currently only deliver within the Wellington Region as we explore the best ways to send our fresh goods nationwide. Nationwide shipping is coming soon!

Shipping Method	Estimated Delivery Time (After Processing)	Cost / Details
Standard Delivery (Wellington Region)	3 business days	$15.00
FREE Delivery	3 business days	FREE on all orders over $250.00
Local Pick-up	Available from Eastbourne Butchery	FREE (See FAQ below)

Please note: Delivery estimates are provided by the courier and can be subject to delays outside of our control.

4. Tracking Your Order

Once your order has been dispatched, you will receive a separate Shipping Confirmation Email with a tracking number and a direct link to the courier's website for the most up-to-date information.

5. Important Delivery Notes

Correct Address: Please double-check that your delivery address is complete and correct at checkout. We cannot be held responsible for delays or losses resulting from an incorrect address.
Authority to Leave (ATL): Due to the perishable nature of the products, our courier has an Authority to Leave the package in a secure, safe place if you are not home.
- By placing an order, you accept full responsibility for the condition of the products once the courier confirms delivery to the safe place.
Delivery Issues: If your order is significantly delayed, lost, or arrives damaged, please contact us immediately at Eastbournemeats@gmail.com with your order number.

❓ Frequently Asked Questions (FAQ)

Delivery & Shipping

Question	Answer
Q: Where do you currently deliver?	A: We currently only deliver to the Wellington Region. We are working hard on national delivery options for the rest of New Zealand.
Q: How long will my order take to arrive?	A: Orders are packed and dispatched within 3 business days. After dispatch, standard courier delivery is typically 3 business days.
Q: How are fresh items kept cold?	A: All perishable products are packed in custom insulated boxes with sufficient ice-gel packs to keep them chilled until they reach you.
Q: Can I change my delivery address?	A: If you need to make a change, contact us immediately before the 11:00 AM cut-off on the first processing day, and we will do our best to update it.

Local Pick-up

Question	Answer
Q: Where is the pick-up location?	A: Orders can be picked up from our shop, Eastbourne Butchery, located at 7 Rimu Street, Eastbourne, Lower Hutt, Wellington 5011.
Q: How does Local Pick-up work?	A: Select the 'Local Pick-up' option at checkout. You will receive an email notification when your order is ready for collection at the Eastbourne Butchery during our operating hours: Monday: 7:30 AM to 2:00 PM; Tuesday - Friday: 7:30 AM to 6:00 PM; Saturday: 7:30 AM to 2:00 PM; Sunday: Closed. Please bring your order confirmation email.

Products

Question	Answer
Q: Are your sausages and black pudding really made in-store?	A: Yes! All our fresh sausages and black pudding are made in-store to our Gold Award-winning recipes using traditional, artisan methods.
Q: How should I store the products?	A: They should be refrigerated immediately upon arrival. For best quality, consume within 4 days, or freeze for up to 3 months. Freezing instructions are included on the packaging.
Q: Are there any allergens?	A: All product pages include a full list of ingredients and allergens. If you have a specific allergy concern, please contact us before placing your order at Eastbournemeats@gmail.com.

Orders & Payment

Question	Answer
Q: What payment methods do you accept?	A: We accept all major credit and debit cards, including Visa, Mastercard, Amex, as well as digital payment methods like Apple Pay.
Q: What is your return policy for fresh food items?	A: Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality of your order upon arrival, please contact us within 12 hours of delivery with a photo and your order number, and we will work quickly to resolve it.

Gold Awards

Our award-winning, in-store made sausages and black pudding are crafted with the finest ingredients and time-honored recipes. We are proud recipients of multiple Gold Awards, a testament to the exceptional quality, flavour, and craftsmanship of our products. Enjoy the rich, savoury taste of our classic sausages and the authentic, deep flavour of our traditional black pudding, both made fresh for you right here.